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Email: dreamsquatpractice@gmail.comTelephone: 0800 689 1061WhatsApp us: 07956776114
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One Day · London · Saturday 14 November

BOOKED.

From Enquiry to Chair

The one-day conversion intensive for dental receptionists, treatment coordinators and practice managers. Your practice doesn't need more leads. It needs to convert more of the ones it already has.

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5 Hours CPDThree Experts30 Seats Only£249 per person
Why front of house

Thousands of pounds of treatment quietly disappear between the enquiry and the chair.

Practices spend on Meta ads, Google and websites, then lose the patient in the twenty minutes after they get in touch. Not because the team is lazy. Because nobody gave them the skills or the system.

Dental front of house team welcoming a patient
The 7:43 PM enquiry

A patient asks about implants after hours. Nobody replies until Tuesday. By then they have booked elsewhere.

The one-call follow-up

One voicemail is not follow-up. Most enquiries need five to seven touches before they book, and almost nobody gets them.

The full but broken diary

Every slot filled, the wrong appointments in the wrong places, clinicians overrunning and high-value patients squeezed out.

One day. Three experts. One patient journey.

Learn why it matters. Learn how to convert. Build the system that does it every day.

First Impression→Conversation→Diary→Follow-Up→System→BOOKED.
Your speakers

Three people who have lived the front desk, the diary and the systems.

Samantha Noles
Session One
Samantha Noles
First Impressions That Last

Front-of-house patient experience, building trust from the first hello, and the diary skills that turn a welcome into the right appointment.

Gemma Seddon
Session Two
Gemma Seddon
Turn Conversations Into Confidence

Treatment coordinator language: presenting treatment, talking about money and handling "I'll think about it".

Saba Arif
Session Three
Saba Arif
From Lead to BOOKED.

Speed-to-lead, follow-up systems, CRM and automation. The systems that make conversion consistent, not lucky.

Full day agenda

Saturday 14 November · From Enquiry to Chair

9:00 – 9:30
Registration, Coffee & Networking
9:30 – 9:40
Welcome to BOOKED.

Your practice may not need more leads. It needs to convert more of the ones it already has.

9:40 – 11:10
Samantha Noles
First Impressions That Last

The front-of-house experience that builds trust from the first hello, and the diary skills that turn a good welcome into the right appointment.

11:25 – 13:00
Gemma Seddon
Turn Conversations Into Confidence

The treatment coordinator's language and communication skills: presenting treatment, talking about money and handling "I'll think about it".

13:00 – 13:45
Lunch & Networking
13:45 – 14:45
Saba Arif
From Lead to BOOKED.

Speed-to-lead, follow-up systems, CRM, automation and lead reactivation without creating more work.

14:45 – 15:30
Patient Conversion Activity

One patient. One enquiry. Three experts. From first contact to booked treatment.

15:30 – 16:00
Build Your BOOKED. Playbook

Your own 90-day patient conversion action plan.

16:00 – 16:35
Live Speaker Panel & Q&A
16:35 – 16:45
Finish & CPD Certificates
One day. Three experts. One patient journey.
First Impression → Conversation → Diary → Follow-Up → System → Booked.
5 Hours CPD · London · 14 November
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What you leave with

A plan, not pages of notes.

The BOOKED. Workbook

Scripts, workflows and checklists you fill in through the day and take straight back to the desk.

Your 90-day Playbook

Nine changes you commit to, one number you will move: your enquiry-to-booking conversion rate.

The Patient Conversion Activity

All three speakers work one real enquiry live, from first contact to booked treatment.

5 hours verifiable CPD

A CPD certificate for every attendee.

Tickets

Secure your seat.

30 seats. One room. Every attendee leaves with the BOOKED. Workbook, their 90-day Playbook and a CPD certificate. Tickets are live on Eventbrite under Dream Squat.

Saturday 14 November · 9:00 to 16:45
London · Venue details on Eventbrite
5 hours verifiable CPD
Per person
£249

Bring the whole front-of-house team. One ticket per person.

Book on Eventbrite
Limited to 30 seats
Questions
Who is BOOKED. for?

Dental receptionists, treatment coordinators, practice managers and practice owners who want their front desk to convert more of the enquiries it already receives.

Is it a sales course?

No. It is a patient-experience, diary and systems day. Nothing in it turns your reception into a hard sell.

Can I bring my whole team?

Yes, and it works best that way. Book one ticket per person on Eventbrite.

Is it CPD certified?

Yes. Five hours of verifiable CPD, with a certificate issued after the event.

Answer better. Follow up smarter. Convert more. Fill the diary.
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